SALES POLICY
Last Updated: October 2026
1. GENERAL INFORMATION
This Sales Policy outlines the terms applicable to purchases made through DigiBySonmez at https://digibysonmez.com.
Seller: Gülşah Sönmez
Website: https://digibysonmez.com
Email: info@digibysonmez.com
By purchasing a product from our website, customers acknowledge the applicable product information, pricing, digital delivery conditions, and sales terms.
2. DIGITAL PRODUCTS
All products offered by DigiBySonmez are digital products. No physical goods are sold or shipped.
Our products may include:
- ISO management system documentation and templates
- Microsoft Excel dashboards and tracking tools
- Microsoft Word procedures and forms
- Checklists and audit documentation
- PDF files and digital access documents
- Other downloadable digital resources
Product contents, formats, and features are specified on individual product pages.
3. PRICING AND CURRENCY
Product prices are displayed on our website at the time of purchase.
Prices may be displayed in different currencies depending on the selected currency and website settings.
The final amount payable, including any applicable taxes or additional charges, is displayed during checkout.
Any currency conversion or international transaction fees charged by the customer’s bank or payment provider are determined by those institutions.
4. ORDERS AND PAYMENT
Orders are processed after successful payment confirmation.
Payments are securely handled through authorized third-party payment service providers, including iyzico where available.
DigiBySonmez does not directly store customers’ complete credit or debit card details.
We reserve the right to review, refuse, or cancel orders involving suspected fraudulent activity, payment verification issues, or other legally justified circumstances.
Any applicable refund following an order cancellation will be handled in accordance with the relevant laws and payment procedures.
5. DIGITAL DELIVERY
Purchased digital products are delivered electronically after successful payment and order confirmation.
Depending on the product, customers may receive access through:
- A secure download link
- A PDF access file containing a download link
- A secure cloud storage link
- Their customer account or order page
Digital products are generally available immediately after payment confirmation.
Occasional technical processing or payment verification may cause a short delay.
No physical shipping or delivery fees apply.
6. PRODUCT LICENSE AND PERMITTED USE
Purchasing a digital product grants the customer a non-exclusive, non-transferable license to use the purchased files according to the applicable product description and license conditions.
Customers may edit and customize templates for their permitted personal, professional, or internal business purposes.
Unless expressly authorized in writing, customers may not:
- Resell the original or modified digital files
- Redistribute or publicly share purchased templates
- Sublicense the products
- Claim ownership of the original designs or materials
- Offer the purchased files as competing downloadable products
All applicable intellectual property rights remain with their respective owners.
7. CANCELLATIONS, RETURNS, AND REFUNDS
Due to the nature of digital products, certain exceptions to the statutory right of withdrawal may apply where permitted by applicable consumer protection laws.
However, access to a digital product does not automatically eliminate all statutory consumer rights.
Customers may retain legal remedies in cases involving defective digital content, non-delivery, or other circumstances protected by applicable law.
For further details, please review our Refund Policy and Distance Sales Agreement.
8. PRODUCT COMPATIBILITY AND CUSTOMER RESPONSIBILITIES
Customers are responsible for reviewing product descriptions, included file formats, and any specified software requirements before purchasing.
Some products may require compatible software, such as Microsoft Word, Microsoft Excel, or a PDF reader.
Customers are also responsible for providing accurate billing, account, and contact information.
DigiBySonmez does not guarantee compatibility with software versions or third-party applications that are not identified as supported in the product description.
9. TECHNICAL SUPPORT
If customers experience difficulty accessing, downloading, or opening a purchased product, they may contact us at:
Please include the order number and a brief description of the issue.
We will make reasonable efforts to resolve valid access or file-related problems.
10. LIMITATION OF LIABILITY
To the extent permitted by applicable law, DigiBySonmez is not responsible for disruptions or losses resulting from circumstances beyond its reasonable control, including third-party service interruptions, internet connectivity issues, or unauthorized product use.
Nothing in this Sales Policy excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
11. APPLICABLE POLICIES AND GOVERNING LAW
Purchases made through DigiBySonmez are also subject to the applicable provisions of our:
- Terms & Conditions
- Distance Sales Agreement
- Delivery & Digital Access Policy
- Refund Policy
- Privacy Policy
This Sales Policy is governed by the laws of the Republic of Türkiye, subject to any mandatory consumer protection provisions applicable to the customer.
12. CONTACT INFORMATION
For questions regarding orders, payments, digital delivery, or this Sales Policy, please contact:
DigiBySonmez
Seller: Gülşah Sönmez
Website: https://digibysonmez.com
Email: info@digibysonmez.com
