All products sold through DigiBySonmez are digital products. No physical products are shipped.
DIGITAL PRODUCTS
Our products may include downloadable PDF files, Microsoft Word documents, Microsoft Excel files, templates, dashboards, forms, checklists, and other digital content.
Digital products are generally made available immediately after successful payment.
CANCELLATION
Orders may only be cancelled before access to the digital product has been provided or before the digital content has been delivered, where applicable.
Once digital content has been delivered, downloaded, accessed, or made available for immediate use, cancellation may no longer be possible, subject to applicable consumer protection laws.
REFUNDS
Due to the nature of digital products, refunds are generally not available once the purchased digital content has been delivered, downloaded, accessed, or made available to the customer.
However, nothing in this policy limits any mandatory rights or remedies available to consumers under applicable law.
If a purchased file is defective, corrupted, inaccessible, or materially different from the product description, please contact us so that we can review the issue and provide an appropriate solution where applicable.
RIGHT OF WITHDRAWAL FOR DIGITAL CONTENT
Where permitted by applicable consumer protection laws, the customer’s right of withdrawal may cease once the supply of digital content begins with the customer’s prior express consent and acknowledgment that the right of withdrawal may be lost upon commencement of digital delivery.
By requesting immediate access to a digital product, the customer acknowledges that digital delivery may begin before the expiration of any otherwise applicable withdrawal period.
TECHNICAL ISSUES
If you experience any technical difficulty accessing or downloading your purchased files, please contact us at:
We will make reasonable efforts to resolve access or file-related issues promptly.
For information about how digital products are delivered, please refer to our Delivery & Digital Access page.
